As a Business Manager, you will be responsible for Resource Management, Campaign Management, Client Relationship Management and Overall Delivery for your span. We are looking for a Media Performance Marketing Talent (Cross Channel) to join our Cross-Channel team having expert knowledge in various platforms like DV360, Yahoo DSP, Amazon DSP, Google Ads, SA360, Bing Ads, Facebook/ Instagram Ads, Twitter, Snapchat, etc.

Core Responsibilities:

• Responsible for managing resp. channels and liaising with agency clients for current and prospective projects / tasks.
• A Business Manager needs to ensure optimal utilization levels for resources and be responsible for on-time delivery of assignments and QA.
• The Business Manager would help the stakeholders to identify training requirements and be part of imparting training as required.
• Responsibility from timely and prompt client communication (e-mail, IM)
• Take lead in client meetings
• Ensure that meeting notes are shared with client after every meeting
• Intimating clients about possible delays in event of a resource not present due to an exigency or systems not running
• Sharing updates for half coverages, weekend coverages as well as upcoming holidays in advance (Lead time: 1 week) to clients
• Inform management team about errors indicated by a client(s)
• Responding to the client in event of an error with a detailed RCA post getting it vetted by management
• Oversee the communication by team members
• Ensure that distribution lists are up to date and notify any change to the stakeholders promptly
• Maintain agency – advertisers /clients contact mapping list and ensure its updated regularly
• Following up with clients for process documents or related information
• Escalate nonresponse from client end to Group Head
• Liaising with clients in case of a potential push back – keeping management in loop at all time
• Giving inputs on addition of potential tasks to service portfolio to management
• Manage and update process flow map
• Update Leads – Operations in event of any change in process flow requested by the client
• Intimate Leads – Operations in event of request of a new process (outside of current processes/tasks handled) and help prepare roll out plan
• Ensure process trackers (including trackers for QA) are updated as per cadence communicated
• Ensure application of best practices in line with process SOPs
• Onboarding and training of new resource in the team
• Identify subject matter experts within team
• Coordinate for training interventions based on specific needs
• Ensure all team resources are trained on all processes and tasks (cross task utilization)

Opportunities to grow with Publicis Groupe that believes in Power of One. We will help you partner with our clients across the globe in various industries

Diverse team & progressive work environment

A place where learning never stops. We ensure you get trained on multiple platforms and domains which enables you to have cross functional experience within the organization Empowering your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package